Submit a Complaint for Investigation

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GENERAL GUIDELINES ABOUT REPORTING 

  • If you have a medical emergency, obtain treatment immediately at a nearby hospital or call 911. 

  • Report to the Department of Environmental Health as soon as possible.

Suspected Food Borne Illness

REPORTING SUSPECTED FOODBORNE ILLNESSES  

To report a suspected foodborne illness (food poisoning) related to retail food facilities located within Augustus, please complete the questions below, provide as much detail as possible in order for us to investigate your complaint (required fields have an asterisk*). If you prefer to report and be interviewed over the phone, please call (555) 867-5309 and leave a message. Your call will be returned Monday to Friday between 7:30 am - 4 pm. All provided information will remain confidential. This form is encrypted and secure.  

Step 1.IMPORTANT FACTS ABOUT FOODBORNE ILLNESS 

  • Foodborne illness (Food Poisoning) is an illness suspected to have resulted from consuming foods or beverages. 
  • There are over 250 organisms that can cause foodborne illness. 
  • Although signs and symptoms of foodborne illnesses vary, the most common symptoms are vomiting, abdominal cramps, nausea and diarrhea. 
  • Most cases of foodborne illness are single cases and not associated with large outbreaks. 
  • The last meal consumed does not necessarily cause foodborne illness. 
  • Many illnesses can spread more than one way so we do not always know if the illness was caused by food. 

 

Step 2.Also Consider

Additionally, when a foodborne illness outbreak is first suspected, the germ that caused people to become sick is likely unknown. The identification of that germ by laboratory testing is a critical piece of the puzzle that will help focus the investigation. If you are ill with symptoms that you believe may be associated with an outbreak, it is recommended you see your doctor so that samples (like a stool specimen) can be collected for laboratory testing; alternatively, the Public Health Department where you live may request to collect specimens from you. 

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Safe Food Handling Practices

REPORTING UNSAFE FOOD HANDLING PRACTICES 

To report a suspected foodborne illness (food poisoning) related to retail food facilities located within Augustus, please complete the questions below, provide as much detail as possible in order for us to investigate your complaint (required fields have an asterisk*). If you prefer to report and be interviewed over the phone, please call (555) 867-5309 and leave a message. Your call will be returned Monday to Friday between 7:30 am - 4 pm. All provided information will remain confidential. This form is encrypted and secure.  

IMPORTANT FACTS ABOUT FOOD SAFTEY

Did you know that more than 200 diseases are spread through food?

Millions of people fall ill every year and many die as a result of eating unsafe food. Diarrheal diseases alone kill an estimated 1.5 million children annually, and most of these illnesses are attributed to contaminated food or drinking water. Proper food preparation can prevent most food borne diseases.

Contaminated food can cause long-term health problems.

The most common symptoms of food-borne disease are stomach pains, vomiting and diarrhea. Food contaminated with heavy metals or with naturally occurring toxins can also cause long-term health problems including cancer and neurological disorders.

Food-borne diseases hit vulnerable people harder than other groups.

Infections caused by contaminated food have a much bigger impact on populations with poor or fragile health status and can easily lead to serious illness and death. For infants, pregnant women, the sick and the elderly, the consequences of food-borne disease are usually more severe and may be fatal.

There are many opportunities for food contamination to take place.

Today’s food supply is complex and involves a range of different stages including on-farm production, slaughtering or harvesting, processing, storage, transport and distribution before the food reaches the consumers.

Globalization makes food safety more complex and essential.

Globalization of food production and trade is making the food chain longer and complicates food-borne disease outbreak investigation and product recall in case of emergency.

Food safety is multi-sectoral and multidisciplinary.

To improve food safety, a multitude of different professionals are working together, making use of the best available science and technologies. Different governmental departments and agencies, encompassing public health, agriculture, education and trade, need to collaborate and communicate with each other and engage with civil society including consumer groups.

Food contamination also affects the economy and society as a whole.

Food contamination has far reaching effects beyond direct public health consequences – it undermines food exports, tourism, livelihoods of food handlers and economic development, both in developed and developing countries.

Some harmful bacteria are becoming resistant to drug treatments.

Antimicrobial resistance is a growing global health concern. Overuse and misuse of antimicrobials in agriculture and animal husbandry, in addition to human clinical uses, is one of the factors leading to the emergence and spread of antimicrobial resistance. Antimicrobial-resistant bacteria in animals may be transmitted to humans via food.

Everybody has a role to play in keeping food safe.

Food safety is a shared responsibility between governments, industry, producers, academia, and consumers. Everyone has a role to play. Achieving food safety is a multi-sectoral effort requiring expertise from a range of different disciplines – toxicology, microbiology, parasitology, nutrition, health economics, and human and veterinary medicine. Local communities, women’s groups and school education also play an important role.

Consumers must be well informed on food safety practices.

People should make informed and wise food choices and adopt adequate behaviors. They should know common food hazards and how to handle food safely, using the information provided in food labeling.

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