Water Service Installation

The owner or authorized agent of the property to have water installed should complete the online application as defined below to the utilities department to request service before extending the plumbing to the curb. Applications should include the desired location and size of the service pipe and meter, fixtures to be supplied or quantity of water required in gallons per minute, the use of class of occupancy of the premises, the area to be supplied, and any other information which would aid the Department in providing adequate utilities service to the residence.

Once approved, service connection will be installed at the expense of the applicant (owner or authorized agent) from the City main to the meter opposite the curb and clear of obstructions. The meter(s) will be installed at the service location inside the curb line or as near to as possible. Where the main is a right-of-way or easement owned or controlled by the City, the service will not be extended beyond such right of easement. If there is currently no main installed, the applicant (owner or authorized agent) must arrange for main extension or extended location plumbing to the curb where an existing main exists. Service will not be installed on a private road, lane, street, alley, or extend beyond the curb in which City mains are limited. The Department reserves all rights to determine the size of service and location of meter.

1. Applying for Service

Step 1.Application

Applications for new water service installations may be submitted online using the Citizen Access Portal.  Please use the link below to set up a new account or login and begin the application process.     

Step 2.Fixture Count

Applicant must provide a fixture count in order to determine meter size for each service.

Step 3.Certification

Application processing requires online certification agreeing to Water Service Rules & Regulations for Service Installations and Water Supply

Step 4.Submittals

The Agency will assist Applicant in identifying the types of services needed and filling out the submittals, forms and/or approvals required based on types of services being requested. Find out more about our Water, Power, Sewer, and Stormwater Requirements

Step 5.Apply

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Step 6.Fees

When the Application order is confirmed, Applicant will receive fees for the request including additional Terms & Conditions to complete the work. See our current flat rate fees.

Step 7.Application Approval

Upon receiving all the required approvals identified in the Application and receipt of payment, the Application is complete and services will be ordered.

 

2. Field Construction

For most water service requests, field construction is performed as follows. The applicant (owner or authorized agent) will be aware of the specific site plan determined upon approved application:

Step 1.Site Planning

Construction teams process and review the service order, conduct a site visit to plan the layout of the services and facilities, and obtain required permits to complete the work. Applicants are encouraged to be available to meet on-site with staff to assist site planning.

Step 2.Site Preparation

No Parking signage is set for work period and returns to sawcut the street for trench(es) for service laterals, meter boxes and main connection, as applicable.

Step 3.Scheduling

The Agency secures and schedules the materials and crews to perform the Construction.

Step 4.Construction

Construction Crews install or remove all water services and/or facilities ordered, backfill the trench(es), temporarily restore street and sidewalk, and turn on water service.

Step 5.Site Restoration

A paving crew permanently restores street and sidewalk pavement in the trenched area(s).

Step 6.Fire Service

For fire service follow up work, Applicant must contact the Agency and the Fire Department for additional visits and required Construction steps outlined in the Gateroom Site Visit(PDF, 68KB) 

Step 7.Construction Schedule & Costs

A minimum of 65 working days are required to complete “2. Field Construction” activities and additional time may be required if:

  • the project is in the affected Holiday Moratorium area 
  • the project is large (more than 3 services and/or more than one service larger than 4-inch in size)
  • the project is complex, requiring permits from multiple agencies and/or is on busy commercial street(s)
  • the access to the site is restricted

Additional fees may be required and delays encountered if Applicants or its agents cause:

  • Multiple site visits and/or mobilizations to complete construction
  • Completion of service terminations more than 5 business days after completing the construction of new services

A fee will be imposed on Applicant if any meter is removed by someone other than Agency personnel on service terminations.

Step 8.Phased Work

If the Agency is not allowed to complete the full project in a continuous work phase (i.e. all items ordered cannot happen together and/or over consecutive business days), then Applicant must apply for services in multiple phases accordingly.

3. Utility Service Agreement & Account Setup

To ensure accurate setup of Utility accounts and subsequent billing, the Applicant is required to complete the following:

Step 1.Schedule a ‘What Meter Serves” (WMS) Inspection

A WMS is required to ensure accurate billing of water and wastewater charges. The Inspection will verify and confirm that the installation(s) were completed per specification. A plumbing test is performed to determine what fixtures the meter is serving. Access to the entire building must be provided at time of inspection. To schedule an appointment, contact New Installations at (555) 555-2900.

Step 2.Schedule a Final Backflow Assembly Inspection

For projects requiring a backflow assembly, scheduling of a final inspection is required within 48 hours of the meter and service line installation.

⇒  To schedule an appointment, contact our Water Quality Division at (555) 555-3199.
⇒  Failure to schedule final inspection may result in fines and loss of water service on fire and domestic supplies.

Step 3.Submittals

Upon completion of a multi-family residential project, the Applicant is required to provide the a copy of the Temporary Certificate of Occupancy (TCO) and/or a Certificate of Final Completion (CFC)/Certificate of Final Completion and Occupancy (CFO) issued by the Department of Building Inspection (DBI). These documents can be submitted in person, via email, or uploaded using the Citizen Access Portal.

Step 4.Account Holder

If the account holder has changed since the Application was processed, the new account holder must contact New Installations at (555) 555-2900 or set up a new account using the Citizen Access Portal.

Failure to comply with the above requirements may result in fines or the disconnection of water service.

If you have any questions regarding the above information, please contact:

New Service Installations
Monday through Friday 8am- 5pm
(555) 555-2900